We are happy to accept returns for refund or an exchange on all orders.
We will accept returns at any point up 60 days after the sale date so long as the product is returned in perfect condition in the original packaging and with the tags still attached – essential so that it can be resold. Please note, reduced sale items are non-refundable.
The buyer is responsible for return postage costs on any return unless they have received a faulty or incorrect item then we will cover the postage costs.
We recommend for your own protection that you use a registered post service.
Refunds will be processed upon inspection of the returned item. If the return has been received by us within 14 days of the buyer receiving the original order then the refund will be for the total sale price inclusive of any additional postage costs. If the return is received after 14 days then any additional postage costs will not be refunded. All international orders are only eligible for a postage refund equivalent to the domestic standard postage charges.
Exchanges will be despatched upon receipt of the returned item. If there is a time constraint then you are welcome to complete a separate purchase for the correct item and then return the unwanted one for a refund. If time is not a problem then just post the unwanted item(s) back to us and please include a note stating that you would like to exchange and what you would like to exchange for along with your name and order number. This will ensure that your exchange is dealt with swiftly. There are no additional charges for exchange postage.
Please send all returns to:
Loud Elephant, Barns Farm, Barns Farm Lane, Storrington, West Sussex, RH20 4AH
NOTE: Please ensure that you either fill out the returns box on the invoice or include a note containing your order number and the reason for the return. This will ensure that your request will be dealt with swiftly.
If you have any questions please drop us an email - firstname.lastname@example.org