Brexit has been causing issues with shipping form the UK to the EU, however since the introduction of the IOSS in July, everything seems to have sorted itself out... well almost!
All orders under 150 Euro will be sent with no issues and VAT collected at the checkout in accordance with the IOSS. If the order is over 150 Euros then VAT will need to be paid by the recipient as the order travels through customs, so please make sure that we have your correct email and phone number so that the courier can contact you regarding this payment.
When placing a large order to the EU you can avoid this situation by placing multiple transactions for under 150 Euro which will then be sent separately and will then avoid the need for VAT to be collected at customs, it will instead be collected at the checkout as usual. If these rules seem mad to you, then you aren't the only one!!